Refund Policy

Refund Policy

We don't refund our products but we do have an exchange policy of 30 days. If your sex toy is faulty or damaged, you can email us with a video proof & request an exchange. 

Please email us at with your exchange claim.

* To complete your exchange, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged. We do not accept refund if you change your mind. Please provide a video proof that the product is faulty or damaged.

Several types of items are exempt from being exchanged: 

* Downloadable Games

* Any item that is returned more than 30 days after delivery

Exchange (if applicable)

We will notify you of the approval or rejection of your exchange.

If you are approved, then we will send you the same toy that you've ordered.